Computers & devices
Sluggish computers, software errors, hardware failures, and everything in between.
Made for the Bay Area
Tech support for every small business.
IT firms come with high hourly rates and minimums. Repair shops get pricey fast. I sit in between, with simple and accessible support for any tech problem slowing your business down.
- One person, every time
- Quick responses
- No contracts or upsells
- No water-hogging A.I.
A bit about me
Lots
of people helped
13+
years in IT
Many
problems solved
What I fix
You’ve got tech problems, I have solutions
I fix the big and small issues that stop you from running your business.
- “My computer won’t turn on.”
- “My Wi-Fi keeps dropping.”
- “My email won’t send out.”
- “I think my account was hacked.”
- “Our printer stopped printing.”
- “Nobody can access the server.”
…and I support everything else in these categories:
Network & Wi-Fi
Wi-Fi connection issues, internet outages, and the network configuration that keeps you connected.
Productivity Suites
Microsoft 365, Google Workspace, and support for any other productivity suite that you and your team use day-to-day.
Security
Device and online account security, protection against viruses and malware, and practical safeguard implementations.
Printers & peripherals
Printers, scanners, and other office devices or peripherals that suddenly stop working as they should.
On-site help
When remote support can’t get the job done, I come to you.
How it works
From sign-up → support
Just set up your account, then reach out when something breaks.
- No lengthy onboarding meeting
- No sales calls
-
1
Register
Sign up online with a few details about you and/or your team. It takes a few minutes, with nothing to pay up front.
-
2
Confirm your plan
I set up your account within one business day, then you log in to complete payment. If you chose the free plan, there’s nothing to pay.
-
3
Ask for help
Reach out to me when something isn’t working. Most issues can be fixed quickly and remotely over screenshare.
The difference
Sensible help for anyone and everyone
I sit between a full IT company and a big-box repair shop: reliable tech support, none of the red tape, and pricing that fits a small business.
Bay Area Support
- One person who knows your tech
- Real human support
- Sign up quickly online
- Upfront and simple pricing
- Choose one plan or start free
- Month to month, cancel anytime
- Local to the Bay Area, on-site as needed
The other guys
- Back-and-forth between support techs
- Canned or A.I.-based responses
- Long onboarding calls
- Request and wait for a quote
- Expensive charge per-hour
- Locked into one to three year contracts
- Offshore call centers and no option for local visits
Auto-translate
Live
Mi computadora no arranca
我的電腦打不開
Máy tính của tôi không chạy
Ayaw mag-on ng computer ko
제 컴퓨터가 안 켜져요
Got it — I can help with that.
Embracing our multilingual communities
Language is not a barrier
Not knowing English should not stop anyone from getting tech support when it’s needed. With my system, you or your team can describe the problem in your preferred language and I’ll reply back in the same language.
- Translation built to support you and/or your team.
- Nothing to install or switch on.
What it costs
Simple & Upfront Pricing
Start free or choose a paid plan, priced per person. Add optional packages any time if you want more coverage.
- No upselling
- No surprise fees
Starter
$0
free forever
~2 days response*
- Advice and answers?Ask us anything in your portal, as often as you like: quick questions, guidance, and troubleshooting.
Essential
$79
per person / month
Next day response*
- Advice and answers?Ask us anything in your portal, as often as you like: quick questions, guidance, and troubleshooting.
- 3 remote support sessions / mo?When something needs hands-on help, we connect to your screen, with your okay, and fix it for you. Higher plans get faster, priority response; on-site visits are billed at your plan's discounted rate.
- PDF Toolkit?Our private, in-browser PDF toolkit: merge, split, compress, convert, and sign. Included with every paid plan.
Pro
$99
per person / month
Same day response*
- Advice and answers?Ask us anything in your portal, as often as you like: quick questions, guidance, and troubleshooting.
- 10 remote support sessions / mo?When something needs hands-on help, we connect to your screen, with your okay, and fix it for you. Higher plans get faster, priority response; on-site visits are billed at your plan's discounted rate.
- PDF Toolkit?Our private, in-browser PDF toolkit: merge, split, compress, convert, and sign. Included with every paid plan.
Complete
$129
per person / month
Priority same-day response*
- Advice and answers?Ask us anything in your portal, as often as you like: quick questions, guidance, and troubleshooting.
- Unlimited remote support?When something needs hands-on help, we connect to your screen, with your okay, and fix it for you. Higher plans get faster, priority response; on-site visits are billed at your plan's discounted rate.
- PDF Toolkit?Our private, in-browser PDF toolkit: merge, split, compress, convert, and sign. Included with every paid plan.
* Response times are during business hours listed here.
Add-ons For You
Antivirus, spam and phishing filtering, browser security, and a password manager for each person.
- Business-grade antivirus and anti-malware
- Email spam and phishing filtering
- Browser and web security
- A password manager for each person
I deploy it, monitor it, and keep it updated on every device. Priced per person, per month.
Security Package
$15 per person / mo
Antivirus, email spam and phishing filtering, browser security, and a password manager for each person.
Ongoing dark-web monitoring that watches for your team’s exposed logins and alerts you the moment one shows up.
When a login turns up in a known breach, I let you know so you can reset the password before the account is misused. Priced per person, per month.
Privacy Package
$6 per person / mo
Ongoing dark-web monitoring that watches for your team's exposed logins and alerts you.
Backup as a service
Automatic cloud backups so you never lose important work.
- Full device backup for each person
- Mailbox backup for Microsoft 365 or Google Workspace
- Regular recovery checks, so your backups actually work when you need them
If a device fails or files go missing, I restore them fast. Priced per person, per month.
Local + cloud backup
A backup device I set up at your office, with a secure cloud copy for off-site protection.
- Backs up your computers plus your Microsoft 365 and Google Workspace accounts
- A one-time cost for the hardware and setup, with no monthly fee
- You own the backup system, so it stays yours even if you leave my service
One-time hardware and setup, and it replaces the per-person service.
Backup Package
$25 per person / mo
Automatic device and productivity suite backups. Choose backup as a service or a one-time fee to install a backup device in your shop or office.
Add-ons For Your Shop or Office
Care for the shared devices that keep your business running but don’t belong to any one person.
- Point-of-sale (POS) systems
- Kiosks and self-service terminals
- Label and receipt printers
- Other business-critical shared devices
I monitor them, keep them patched and secure, and jump in fast when one acts up. Priced per device, per month.
Business Device
$10 per device / mo
Monitoring, security, and support for shared devices that run your business, like POS systems and kiosks.
Round-the-clock care for the servers your business depends on.
- 24/7 uptime monitoring
- Security patching and updates
- Antivirus and backup
- Priority response when something needs attention
When you add it, you tell me about each server (like “SQL server” or “file server”) so I know exactly what I’m looking after. Priced per server, per month.
Server Package
$150 per server / mo
24/7 server uptime and security patching, including antivirus and backup.
Setup, monitoring, and updates for the gear that keeps your office online, priced per device.
- Firewalls
- Network switches
- Wi-Fi access points
- Modems and routers
Pick exactly which devices you want me to cover, and you’re only billed for what you add. Priced per device, per month.
Network Package
$5 per device / mo
Firewall, switch, access point, or modem, priced per device.
When a fix really needs to happen on location, I come to you.
On-site visits are billed per visit at your plan’s discounted rate, and I always quote the cost up front, so there are no surprises. Higher-tier plans get a bigger discount off the standard rate.
On-site visits
Billed when used
When a fix needs me on location, billed per visit at your plan's discounted rate. Quoted up front.
You’ll see your exact monthly price, including any add-ons, when you sign up.
What’s included
Included with every account
Local Human Support
No A.I. You and your team talk to a real person for help with your tech problems.
Useful Tools
Access to a growing list of tools to help you navigate the internet and tech at large.
On-site option
Whether you’re on the free or paid plan, I can visit on-site when needed for an added fee.
No commitments
Your paid plan is month-to-month. If you’re on the free plan, I won’t try to upsell you.
For students and teachers
A portion of your plan goes toward education philanthropy
Every student should have an excellent education that prepares them to succeed and thrive in life. Too many students in the Bay Area do not. That’s why a portion of your paid plan is donated to the Bay Ed Fund team who work to improve educational outcomes and experiences for students across our public school districts.
Reliable · Local · Human
It’s tough not having tech support
You don’t have to fix everything on your own, and asking for help is free. Sign up now to take that first step!
